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Sales Order Terms

Candle Hire Order Terms

Decor Hire Order Terms


Deliveries - (Applicable to shops + Dealers only)

• Wednesday's & Thursday's
   Delivery fee will be determined per area & per weight

• Friday's - Delivery fee will be determined per area & per weight

• Emergencies & other Day's - a Delivery/Courier Fee will be applicable

• We cannot guarantee a specific delivery time

• Wax Deliveries - ALWAYS a Delivery Fee

• Candle orders will only be posted overnight as wax is heat sensitive

• Candle orders will only be delivered or released if paid in full and
   proof of payment is received, and cleared, by fax, email or sms.

• Contact our showroom for a wholesale pricelist and any special
   requirements or information

• Minimum of two weeks lead time to complete orders

• Stock correctly supplied will not be returned

• ONLY orders sent to
   natwax@mweb.co.za or
   paula.natwax@mweb.co.za or
   orders@nationalcandleandwax.co.za
   email accounts, office fax or office phone numbers will be accepted.






   • Any shortages or breakages must be reported within 72 hours of
      receipt of order.
   • Returns will not be accepted or credited without prior authorisation.
   • Terms:
      STRICTLY C.O.D.
   • Company Policy:
      No orders will be delivered unless invoice amount is paid in full
      and all bank transfers/cheques must be cleared in our account.
   • With regret, we do not accept cheques.

By Management

I/We will collect holding deposit. 
I/We need NCW to transfer holding deposit into my account. 

Customer's Account Details:


I/We 
acknowledge that I/We have read, understand and agree to be bound by
above terms and conditions.
(Once the 50% deposit is paid, items will be reserved/book for your date)

I/We am/are aware of the non-refundable policy when cancelling within
3 months of booked dated for whatever reason.

Date:   Place:

When you tick this box, it represends your signature:
Signature: 

NCW Representative: 

Special instructions: 

Thank you for your order. Enjoy your function.



   • No decorations can be attached or pinned or glued to wax -
       will be considered as damaged.
   • Wax inners need to be handled with care to avoid white bumps.
   • Kindly see that all food and flowers and decorations and matches have
       been removed from candle inners.
   • If candles were placed too close to each other and side burns occur -
       will be taken as damaged.
   • Colour of candles can not be changed by spraying or painting.

I/We will collect holding deposit. 
I/We need NCW to transfer holding deposit into my account. 

Customer's Account Details:


I/We 
acknowledge that I/We have read, understand and agree to be bound by
above terms and conditions.
(Once the 50% deposit is paid, items will be reserved/book for your date)

I/We am/are aware of the non-refundable policy when cancelling within
3 months of booked dated for whatever reason.

Date:   Place:

When you tick this box, it represends your signature:
Signature: 

NCW Representative: 

Special instructions: 

Thank you for your order. Enjoy your function.



• 1.    Items can be collected on the date specified.
• 2a.  All items must be collected and returned by the customer,
           unless otherwise specified.
• 2b.  If NCW delivers or collects our staff is not responsible for
           placing/setting items at venue.
• 2c.  If collection is arranged for a Monday and venue is closed,
           2 trips will be charged/deducted from holding deposit.
• 3.    A 50% deposit is payable to book items and secure date
           (non-refundable/not negotiable)
• 4a.  Cancelling longer than 6 months before the booked date,
           a 15% penalty fee will be forfeited to cover admin cost.
• 4b.  Cancelling within 3 months before function the full 50%
           deposit will be forfeited.
• 5.    Items must be returned on the date specified on the invoice
           no later than 16h00 (special arrangements can be made).
• 6.Late returns:
           - A penalty fee of 10% will be deducted from the deposit
             to phone and remind customers.
           - The customer shall be charged additional hire charges at
             the rate stated on the invoice until items are returned.
           - In case of collection a collection fee will be deducted from
             holding deposit.
• 7.    Holding deposit is payable in CASH, not by transfer or by
           speedpoint as it is not a sale.
           Only if amount exceeds R3000 a transfer will be accepted
           and must be cleared before goods will be released if arranged
           with management.
• 8a.  Any damages/shortages will be deducted at full cost price
           of the items.
• 8b.  In case of paint damages - a quotation will be obtained and
           will then be deducted from holding deposit.
• 8c.  In case of reparable damages - a quotation will be obtained
           and be deducted from holding deposit.
• 8d.  If damages/losses exceed holding deposit, client will be held
           responsible/liable to pay in the difference within 7 days.
• 9.    All original packaging/boxes must be returned in same condition
           as supplied or will be deducted from holding deposit.
• 10.  Glassware to be returned clean - chips and cracks will be seen
           as broken.
           Customer could then keep items but full amount will be
           deducted from holding deposit.
           - Sherry glasses not for candles, only liquid
• 11.Candles:
           - No decorations can be attached or pinned or glued to wax -
             will be considered as damaged.
           - Wax inners need to be handled with care to avoid white bumps.
           - Kindly see that all food and flowers and decorations and matches
             have been removed from candle inners.
           - If candles were placed too close to each other and side burns
             occur - will be taken as damaged.
           - Colour of candles can not be changed by spraying or painting.
• 12.  No items can be altered or sprayed.
           Must be returned in original colour and state.
• 13.  A balance of/or full holding deposit can be collected or
           transferred into customer's account.
           - Customers responsibility to collect deposit or arrange for a
             transfer.
           - Deposit will only be kept for 6 months thereafter it will be
              forfeited.
• 14.  Once goods are collected or delivered it will be considered as
           counted, checked and in perfect condition.
• 15. General:
           - If extra items are required and added on invoice, original
              rental might vary depending on new cost prices.
           - Customers must please keep all receipt of payments.
             Fax copies, SMS proof or hand delivered copies will be
             accepted and monies must be cleared before functions
             (2 days) or on collection date if arranged.

   • With regret, we do not accept cheques.

By Management

I/We will collect holding deposit. 
I/We need NCW to transfer holding deposit into my account. 

Customer's Account Details:


I/We 
acknowledge that I/We have read, understand and agree to be bound by
above terms and conditions.
(Once the 50% deposit is paid, items will be reserved/book for your date)

I/We am/are aware of the non-refundable policy when cancelling within
3 months of booked dated for whatever reason.

Date:   Place:

When you tick this box, it represends your signature:
Signature: 

NCW Representative: 

Special instructions: 

Thank you for your order. Enjoy your function.


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